Privacy Policy

Privacy Policy

This Privacy Policy applies to all services provided by Susan & Colin Manchester, reachable at info@susanandcolinmanchester.com.
We value your privacy and are committed to handling your personal information with the highest level of care and confidentiality.

1. Information We Collect

We collect personal data that you voluntarily provide when placing an order, creating an account, or interacting with our website. This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping details

  • Payment information (processed securely by third-party payment providers)

  • IP address and device information

  • Browsing behavior and activity on our website

We only collect information that is essential for processing your order, improving our services, and ensuring a safe shopping environment.

2. Purpose of Data Processing

Your personal data is used for the following purposes:

  • Order Processing: Fulfilling, shipping, and managing your purchases

  • Customer Support: Responding to inquiries and offering assistance

  • Communication: Sending important updates, confirmations, or service-related notifications

  • Website Improvement: Analyzing website performance and enhancing user experience

  • Fraud Prevention: Keeping our platform secure and preventing unauthorized activities

We process your data only when necessary and always in accordance with applicable privacy laws.

3. Sharing of Personal Data

We only share your information with trusted third parties when necessary to provide our services, such as:

  • Payment processors

  • Shipping and logistics partners

  • IT service providers

  • Marketing or analytics tools (non-identifiable data only)

Your information will never be sold or shared for purposes unrelated to your shopping experience. Data is only provided to authorities when legally required.

4. Data Retention

We store your personal information no longer than necessary for the purposes it was collected, or as required by law (such as tax or accounting obligations).
Once data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyze visitor behavior

  • Personalize the shopping experience

  • Support marketing and performance insights

You may adjust your cookie preferences through your browser settings at any time.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain types of data processing

  • Request data portability (transfer of your data to another provider)

To exercise any of these rights, contact us at info@susanandcolinmanchester.com.

We will respond as soon as possible and always within the legally required timeframe.

7. Contact Information

For questions or concerns regarding this Privacy Policy or how we handle your data, you can reach us at:

Business Name: Susan & Colin Manchester
Email: info@susanandcolinmanchester.com