Shipping & Delivery Policy
Shipping & Delivery Policy
At Susan & Colin Manchester, we aim to process and deliver your order as quickly and accurately as possible. Below you will find a clear overview of our shipping and delivery guidelines.
1. Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive an email containing your tracking information, allowing you to monitor your shipment in real time.
2. Estimated Delivery Time
The average delivery time is 3–7 business days, depending on your location.
Please note:
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Delivery may take longer during busy periods (such as holidays).
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Customs inspections or international transit delays may extend the shipping timeline.
We appreciate your patience during such circumstances.
3. Shipping Method & Origin
To maintain competitive pricing and fast fulfillment:
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All orders are shipped directly from our supplier in China.
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Depending on your country’s regulations, customs fees, import duties, or taxes may apply. These costs are the responsibility of the customer.
This direct-shipping model allows us to offer unique products at affordable prices.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
They depend on:
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Destination country
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Package weight
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Selected shipping method
All costs will be clearly shown before payment is completed — no hidden fees.
5. Responsibility During Shipping
To keep the process transparent and fair:
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If tracking information shows that the package has been delivered to the address provided, responsibility transfers to the customer.
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Please double-check your shipping details before confirming your order.
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Address errors must be reported within 24 hours after placing your order.
We cannot modify shipping details once a package has been dispatched.
6. Contact Information
If you have any questions regarding shipping, tracking, or delivery, you may contact us at:
Email: info@susanandcolinmanchester.com
We will be happy to assist you as quickly as possible.