Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Susan & Colin Manchester, reachable at info@susanandcolinmanchester.com. By placing an order on our website, you agree to the terms outlined below.

1. Applicability

By completing a purchase on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to every order placed by any customer, regardless of their location.

2. Product Information

We aim to provide accurate, complete, and up-to-date descriptions of all products available in our store.
However:

  • Occasional typographical errors or inaccuracies may occur.

  • Colors, materials, and composition may appear differently due to screen settings or supplier variations.

We reserve the right to update product descriptions at any time without prior notice.

3. Ordering and Payment

  • Orders are only processed after full payment has been received.

  • Available payment methods may vary per country or region. It is the customer’s responsibility to verify which payment options are accessible in their location.

  • In the event of suspected fraud or irregular activity, we reserve the right to cancel or refuse an order.

Once payment has been completed, the order will immediately enter processing.

4. Processing and Shipping

To ensure transparency regarding logistics, please note the following:

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (varies by destination)

  • All orders are shipped directly from our supplier in China, which helps us keep prices competitive.

Shipping times are estimates and may be affected by customs, local couriers, or unforeseen delays. Customers are responsible for monitoring the tracking details provided after shipment.

5. Returns and Cancellations

For all conditions regarding returns, cancellations, eligibility, and timelines, please refer to our dedicated Return Policy.
By purchasing from us, you acknowledge and accept the return procedures described in that policy.

6. Liability

To maintain clarity and fairness for both parties:

  • We are not liable for lost or stolen packages if the tracking information provided by the carrier indicates that the parcel has been delivered to the address supplied by the customer.

  • Customers are responsible for entering accurate and complete shipping information during checkout.

  • Address errors must be reported within 24 hours of placing the order. After an order has been shipped, address changes are no longer possible.

We do not accept responsibility for delays caused by customs procedures, courier issues, or force majeure events.

7. Intellectual Property

All content on our website—including text, images, graphics, logos, and design elements—is the exclusive property of Susan & Colin Manchester and is protected by international copyright laws.
No content may be reproduced, copied, distributed, or used without explicit written permission.

8. Complaints Procedure

If you have a complaint, question, or concern:

We treat every complaint with care and aim to reach a fair resolution for both parties.

9. Governing Law

These Terms & Conditions are governed by Dutch law.
Any disputes arising from these terms or related to purchases made through our website shall be exclusively handled under Dutch jurisdiction.